Siuntimo politika

1. Order Processing & Delivery Time

  • Order Processing Time:

    • In-stock products: 2-7 business days.

  • Estimated Delivery Time (calculated from the date of shipment):

    • Mainland China: 3–5 business days.

    • Southeast Asia & East Asia: 5–10 business days.

    • Europe, North America, Australia & New Zealand: 10–20 business days.

    • Middle East, South America & Africa: 20–40 business days.

  • Important Notes: Delivery times are estimates based on normal operating conditions. Actual delivery may vary due to customs clearance, carrier schedules, public holidays, weather conditions, or remote area logistics.

2. Shipping Methods & Carriers We work with reliable logistics partners—including YunExpress and DHL—to ensure safe delivery. Shipping fees and timeframes vary depending on the chosen method and destination.

3. Shipping Fees & Weight Adjustments Shipping costs are calculated at checkout based on package weight, dimensions, and destination. Please note that initial shipping fees are estimated. If actual package weight or volume deviates significantly resulting in higher shipping costs, customers may be contacted to cover the price difference. Oversized products may incur additional volumetric weight charges.

4. Shipment Tracking Once your order is dispatched, you will receive a confirmation email containing your tracking number. You can track your shipment progress via the provided tracking links. For certain remote regions, tracking updates may be limited or delayed during transit; in such cases, contacting the local post office in the destination country is recommended.

5. Customs, Duties & Remote Areas Orders shipped internationally may be subject to customs clearance procedures, which can occasionally cause delays. Certain remote countries or regions may involve additional remote fees or extended delivery timeframes.

6. Incorrect Addresses & Reshipment Customers are responsible for providing an accurate and complete shipping address. If a package is returned to the sender due to an incorrect address, inability to contact the recipient, or refusal of delivery, the customer will be responsible for any applicable reshipment fees or associated losses.

7. Force Majeure & Liability Exclusions We are not liable for delays, damage, or non-delivery resulting from events beyond our control (Force Majeure), including extreme weather, natural disasters, strikes, government actions, or carrier disruptions. Customers are responsible for promptly picking up packages held at local courier stations if delivery attempts fail.